tku9 Privacy Policy
Your privacy is important to us. This Privacy Policy explains exactly what personal data tku9 collects from players in Bangladesh, how we use it, who we share it with, and how we keep it safe under industry-standard security practices.
How tku9 Protects Your Data
We handle your personal information with care. The cards below summarise the key principles of our privacy practices. For the full legal detail, please read the complete policy document further down this page.
Secure Data Collection
tku9 only collects personal data that is strictly necessary to operate your account, verify your identity, process payments, and comply with our legal obligations. We never collect data speculatively or without a clear purpose.
No Sale of Personal Data
tku9 does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data is shared only with the essential service providers — such as KYC verifiers and payment processors — who help us operate the platform.
256-bit SSL Encryption
All data transmitted between your device and tku9's servers is protected by industry-standard 256-bit SSL encryption. Your login credentials, financial details, and personal documents are never sent in plain text.
Your Rights as a Data Subject
As a tku9 player based in Bangladesh, you have the right to access, correct, and request deletion of your personal data. You may also request a copy of the information we hold about you by contacting our support team at any time.
Cookie Transparency
tku9 uses cookies to improve your browsing experience, remember your preferences, and analyse site performance. We do not deploy advertising trackers that follow you across the web. Our cookie usage is limited, purposeful, and clearly described in this policy.
Defined Retention Periods
tku9 does not keep your data longer than necessary. We apply defined retention schedules to every category of personal data we hold, balancing our legal obligations with your right to have outdated information removed from our systems.
Personal Data Categories Overview
The table below provides a structured summary of the categories of personal data tku9 collects, the lawful basis for collecting each category, and the primary purpose for which it is used.
| Data Category | Examples | Lawful Basis | Primary Purpose |
|---|---|---|---|
| Identity Data | Full name, date of birth, National ID / passport number, photograph | Contract performance; Legal obligation (KYC/AML) | Account registration and identity verification |
| Contact Data | Email address, mobile number (bKash / Nagad registered), city of residence (e.g., Dhaka, Chittagong) | Contract performance; Legitimate interest | Account communications, security alerts, and support |
| Financial Data | bKash account number, Nagad account number, Rocket account number, bank account reference, transaction history | Contract performance; Legal obligation | Deposit and withdrawal processing; fraud prevention |
| Technical Data | IP address, browser type and version, device type, operating system, session duration, time zone (BST UTC+6) | Legitimate interest | Platform security, fraud detection, and performance optimisation |
| Usage Data | Games played, bet amounts, win/loss history, pages visited, features used | Contract performance; Legitimate interest | Responsible gaming monitoring, personalisation, and product improvement |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Legitimate interest; Legal obligation | Customer support delivery and regulatory record-keeping |
| Preference Data | Responsible gaming limits set, notification preferences, language preference | Consent; Contract performance | Account customisation and responsible gaming tool management |
About This Policy: This Privacy Policy explains how tku9 ("we", "us", "our") collects, uses, discloses, stores, and protects the personal data of players ("you", "your") who register and use the tku9 platform at tku9.io. By creating an account or using the tku9 platform, you acknowledge that you have read and understood this Privacy Policy. This policy is written in English; in the event of any translation, the English version shall prevail.
1 Who We Are and How to Contact Us
tku9 is an online casino and sports betting platform operating at tku9.io and targeting players in Bangladesh. For all privacy-related enquiries, including requests to access, correct, or delete your personal data, please contact our Data Protection team using the details below. All contact information is provided as plain text only.
- Email: [email protected] (please include "Privacy Request" in your subject line)
- WhatsApp: +880 1700 000000
- Live Chat: Available 24 hours a day, 7 days a week, inside your tku9 account dashboard
- Response time: We aim to respond to all privacy-related requests within five (5) business days
2 What Personal Data We Collect
2.1 Data You Provide Directly
When you register an account, complete KYC verification, make a deposit, request a withdrawal, or contact our support team, you provide us with personal data directly. This includes your full name, date of birth, email address, mobile number, residential address, National ID card or passport details, payment method details (bKash, Nagad, Rocket, Upay, or bank account references), and any documents you upload for verification purposes.
2.2 Data We Collect Automatically
When you access and use the tku9 platform, we automatically collect certain technical and usage data. This includes your IP address, browser type and version, device type (mobile, desktop, tablet), operating system, session start and end times, pages visited, games played, bet amounts and outcomes, and any error or crash reports generated during your session. This data is collected via server logs, cookies, and similar tracking technologies as described in the Cookies section of this policy.
2.3 Data Received From Third Parties
In certain circumstances, tku9 may receive personal data about you from third-party sources. These include our KYC and identity verification service providers, payment processors (such as bKash, Nagad, and Rocket), fraud detection and anti-money-laundering screening services, and, where applicable, publicly available databases used for sanctions screening. Data received from third parties is handled with the same level of care as data you provide directly.
3 How We Use Your Personal Data
tku9 uses your personal data only for purposes that are lawful and specifically identified at the point of collection or within this policy. The primary purposes for which we process your data are:
- Account creation and management: To register your account, verify your identity, and maintain your player profile.
- Contract performance: To provide the gaming and betting services you have requested, process your deposits and withdrawals, and manage your bonus entitlements.
- Legal and regulatory compliance: To fulfil our Know Your Customer (KYC) obligations, conduct anti-money-laundering (AML) checks, retain records as required by applicable law, and respond to lawful requests from competent authorities.
- Fraud prevention and platform security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, collusion, and other prohibited activities.
- Responsible gaming: To monitor your gaming activity for signs of problem gambling, apply any responsible gaming limits or restrictions you have set, and contact you if our systems identify patterns that suggest your gambling may be causing harm.
- Customer support: To respond to your queries, complaints, and support requests, and to maintain records of our communications with you for quality assurance purposes.
- Platform improvement: To analyse usage patterns and technical performance data in order to improve the functionality, stability, and user experience of the tku9 platform.
- Marketing communications: Where you have given explicit consent, to send you information about tku9 promotions, bonus offers, and new game releases. You may withdraw this consent at any time by contacting [email protected].
tku9 does not use your personal data for automated individual decision-making that produces legal or similarly significant effects without human review.
4 Legal Basis for Processing
Every instance of personal data processing at tku9 is conducted on one of the following lawful bases:
- Contract performance: Processing is necessary to deliver the services you have contracted for when you registered a tku9 account (e.g., processing your deposits, settling your bets, managing withdrawals).
- Legal obligation: Processing is required to comply with applicable laws and regulations, including KYC, AML, and record-keeping obligations (e.g., retaining transaction records, responding to regulatory enquiries).
- Legitimate interests: Processing is necessary for tku9's legitimate business interests — such as fraud detection, platform security, responsible gaming monitoring, and service improvement — provided that those interests are not overridden by your rights and interests.
- Consent: For certain processing activities (e.g., sending marketing communications, deploying non-essential cookies), we rely on your explicit, freely given consent. You have the right to withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
5 Sharing Your Personal Data
5.1 Service Providers
tku9 shares personal data with a limited number of trusted third-party service providers who process data on our behalf and under our instruction. These include KYC and identity verification providers, payment processing partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank), fraud detection and AML screening services, cloud hosting and infrastructure providers, game software providers (such as Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt, and Spribe — note that game providers receive only anonymised session data), and customer support platform providers.
All third-party service providers engaged by tku9 are contractually required to maintain the confidentiality and security of your personal data and to use it only for the specific purpose for which it was shared.
5.2 Legal Disclosures
tku9 may disclose your personal data to competent authorities, law enforcement bodies, or regulatory agencies when required to do so by applicable law, court order, or regulatory directive. Where permitted, tku9 will notify you of such a disclosure.
5.3 Business Transfers
In the event that tku9 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via an updated Privacy Policy or direct communication before your data is transferred and becomes subject to a different privacy policy.
5.4 No Sale of Data
tku9 does not sell, rent, trade, or otherwise transfer your personal data to any third party for their own marketing or commercial purposes. Your personal information is not a commodity on this platform.
6 Cookies and Tracking Technologies
6.1 What Are Cookies
Cookies are small text files stored on your device by your web browser when you visit a website. tku9 uses cookies and similar technologies (such as local storage and session tokens) to make the platform function correctly, to remember your preferences, and to analyse how you interact with our pages and games.
6.2 Types of Cookies We Use
- Essential / Strictly Necessary Cookies: These cookies are required for the tku9 platform to function. They enable core features such as your login session, account security tokens, and game loading. Without these cookies, the platform cannot operate correctly. No consent is required for essential cookies.
- Functional / Preference Cookies: These cookies remember your settings and preferences, such as your preferred language, responsible gaming limits you have configured, and display preferences. These improve your experience but are not strictly required.
- Analytics Cookies: tku9 uses anonymised analytics data to understand how players navigate the platform, which pages are most visited, and where performance improvements are needed. Analytics cookies do not identify you personally.
- Security Cookies: These cookies help us detect and prevent fraudulent login attempts, bot activity, and other security threats. They are a component of our fraud prevention infrastructure.
tku9 does not deploy third-party advertising cookies or cross-site tracking cookies. You will not be followed around the web by tku9 advertising based on your visit to our platform.
6.3 Managing Cookies
You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please be aware that blocking essential cookies will prevent the tku9 platform from functioning correctly and may prevent you from logging in or playing games. For detailed guidance on managing cookies in your specific browser, please refer to your browser's help documentation.
7 Data Retention
tku9 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following retention guidelines apply:
- Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, to satisfy AML and regulatory record-keeping requirements.
- KYC and identity documents: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later.
- Transaction and financial records: Retained for a minimum of seven (7) years to comply with financial record-keeping obligations.
- Support communications: Retained for three (3) years from the date of the last communication, unless part of an ongoing complaint or dispute that requires longer retention.
- Technical and usage data (logs): Retained for up to twelve (12) months in identifiable form, after which data may be anonymised and retained indefinitely for aggregate analytics purposes.
- Marketing consent records: Retained for as long as your consent remains active, plus two (2) years after withdrawal of consent as evidence of compliance.
Upon expiry of the applicable retention period, tku9 will securely delete or irreversibly anonymise the relevant personal data.
8 Data Security
tku9 takes data security seriously. We implement a combination of technical, organisational, and procedural measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security measures include:
- 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
- Encryption at rest for all sensitive stored data, including identity documents and financial records.
- Access controls ensuring that personal data is accessible only to tku9 staff who have a legitimate business need to process it, on a strict need-to-know basis.
- Multi-factor authentication for all tku9 internal system access by staff.
- Regular security audits and penetration testing of our platform infrastructure.
- Incident response procedures to detect, respond to, and notify you of any data breaches within the timeframes required by applicable law.
While tku9 employs robust security measures, no online platform can guarantee absolute security. You are responsible for keeping your own tku9 login credentials confidential. If you suspect that your account has been compromised, please contact [email protected] immediately.
Security Tip: Never share your tku9 password with anyone, including tku9 staff. Our support team will never ask for your password. Use a strong, unique password for your tku9 account and enable any available two-factor authentication features.
9 Your Rights as a Data Subject
As a user of the tku9 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within five (5) business days.
- Right of Access: You have the right to request a copy of the personal data that tku9 holds about you, along with information about how it is being used and on what legal basis.
- Right to Rectification: If you believe that any personal data tku9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
- Right to Erasure ("Right to Be Forgotten"): You may request that tku9 delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent and there is no other lawful basis for continued processing. Note that this right may be limited where tku9 is required to retain your data by law (e.g., AML retention obligations).
- Right to Restrict Processing: In certain circumstances, you may request that tku9 restrict the processing of your personal data — for example, while a correction request is being investigated.
- Right to Data Portability: Where processing is based on your consent or on contract performance, you may request that tku9 provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.
- Right to Withdraw Consent: Where tku9 processes your personal data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing conducted before the withdrawal.
- Right to Object: You may object to the processing of your personal data where tku9 relies on legitimate interests as the lawful basis for that processing, including profiling. tku9 will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
10 Children and Minors
The tku9 platform is strictly intended for adults aged 21 and above. tku9 does not knowingly collect, process, or store personal data belonging to individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data to us, we will immediately close the account, delete all associated personal data, void any transactions, and if required, report the matter in accordance with our safeguarding obligations.
If you are a parent or guardian and believe that a person under the age of 21 has created a tku9 account or submitted personal data to our platform, please contact us immediately at [email protected]. We will investigate and act promptly.
21+ Only: tku9 enforces age verification at registration and during the KYC process. Any individual found to be under 21 years of age will have their account permanently closed and all funds returned or voided in accordance with our Terms and Conditions.
11 International Data Transfers
tku9 operates primarily within Bangladesh and processes the majority of player data on infrastructure located within or accessible from Bangladesh Standard Time (BST, UTC+6) operations. Some of our third-party service providers — including cloud infrastructure partners, KYC verification services, and certain game studios — may process data on servers located outside Bangladesh.
Where personal data is transferred internationally, tku9 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that which applies within Bangladesh. These safeguards may include contractual data protection clauses, data processing agreements, and assessments of the third party's security practices prior to engagement.
12 Changes to This Privacy Policy
tku9 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, platform features, applicable laws, or operational requirements. When we make material changes to this policy, we will notify registered players by email and/or via a prominent notice on the tku9 platform at least fourteen (14) days before the changes take effect.
The effective date at the top of this page and in the update badge will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how tku9 protects your personal data. Your continued use of the tku9 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy.
Previous versions of this Privacy Policy are available upon request by contacting [email protected] with the subject line "Previous Privacy Policy Version".
13 Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or to tku9's handling of your personal data, please reach out using the contact details below. All contact information is displayed as plain text only.
- Email: [email protected] (subject line: "Privacy Enquiry")
- WhatsApp: +880 1700 000000
- Live Chat: Available 24/7 inside your tku9 account dashboard
- Response commitment: Privacy-related requests will be acknowledged within 48 hours and fully addressed within five (5) business days
- Support hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, BST UTC+6)
- Support languages: English and Bengali
For formal data subject rights requests — including access, rectification, erasure, portability, or objection — please email [email protected] with the subject line "Data Rights Request" and include your registered account username to help us locate your records efficiently.
Continue Exploring tku9
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